Warranty Information

DuoBuds Warranty & Satisfaction Guarantee

At DuoBuds, we stand behind the quality of our products and want you to feel completely confident in your purchase. That’s why we offer a 90-Day Money-Back Guarantee, a 1-Year Free Warranty, and the option to extend your protection for even greater peace of mind.

90-Day Money-Back Guarantee

We understand that buying online can feel uncertain, so every DuoBuds purchase comes with our risk-free, 90-day guarantee. If, for any reason, you’re not completely satisfied within 90 days of receiving your order, simply contact our support team, and we’ll provide a full refund – no questions asked.

1-Year Complimentary Warranty

Your DuoBuds are built to last, but in the rare event of an issue, we’ve got you covered. Every purchase includes a 1-year free warranty, which covers:

✅ Faulty Product Replacement – If your DuoBuds have a manufacturer defect, we will replace them at no cost.
✅ Damaged Goods Repair – If your product arrives damaged, we’ll either repair or replace it (subject to verification and Terms & Conditions).
✅ Free App Updates & Troubleshooting Support – Get ongoing software support and troubleshooting assistance.

Extended Warranty – 3 Years of Protection

For customers who want long-term peace of mind, we offer an optional 3-Year Extended Warranty, which includes:

✔ Full Product Replacement – If your DuoBuds develop a fault due to normal usage, we’ll replace them free of charge.
✔ Enhanced Protection – Coverage for unexpected technical failures beyond the standard 1-year period.
✔ Priority Support – Faster response times and dedicated customer care.

Fair Use & Warranty Limitations

We are committed to ensuring fairness for all customers. Our warranty covers manufacturing defects and faults under normal use conditions, but it does not cover:

❌ Damage caused by accidental drops, improper use, or neglect (e.g., water damage beyond the IPX rating).
❌ Wear and tear from extended use (such as scratches or cosmetic damage).
❌ Lost or stolen items.

If a warranty claim is submitted, our team will assess the product to determine if it qualifies for coverage under our policy. This allows us to offer fair protection to genuine cases while preventing misuse of the policy.

For any warranty inquiries or to opt into the 3-Year Extended Warranty, please contact our support team.